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Frequently Asked Questions

What is the first step?

You can simply book your service using our online booking tool. Alternatively, you can also call us if that suits your needs better.

Can I reschedule or cancel?

Yes, of course - within reason. Service reliability is extremely important because we reserve a time especially for you. We request that you give us a minimum of 24 hrs advance notice if you need to cancel or reschedule to avoid incurring a $50 cancellation fee.

What kind of products do you use?

We provide the equipment & products needed to thoroughly clean your home. If you require us to use green cleaning products only, please let us know before we start the service. If you require us to use your cleaning supplies, please note that we are not responsible for any damage associated with those products. When this request is made we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible.

Are you fully licensed & insured?

Yes, we are licensed and insured and can provide proof upon request.

What if I don't like the service?

We have built our business providing our clients with the best possible service available. Still, we realize that we are human and that things will from time to time get missed. Should this happen please email or call us within 24 hours & we will rectify the error at no charge. We do not offer refunds.

Are cleaners background screened?

Yes, all cleaners are fully vetted prior to entering your home, including background screening for the following: County Criminal Search, Motor Vehicle Report, National Criminal Search, and Sex Offender Search.